Is it a coincidence that I just watched "The Social Network?," or that my account was recently hacked into over a month ago?
I have been hacked... AGAIN! Now, for most people who use this service, it might be no big deal, but I run a business and 90% of my clients are from Facebook or have found me through Facebook. If I wasnt so mad I would never sign up for Facebook again. I dont support them and hate the fact that I am giving that stupid company - who doesnt want to help me get my accounts back up and running- money.
The phone number they provide is for people who have extension numbers to speak to people, but NOT for customer support. Instead if you have problems they send you to their website where for the next month or so you will shoot them an email back and forth and nothing will ever get resolved. Its been almost two months and my FIRST account has still not been resolved, which is why I opened a new one, with a different name, different email address and different password. How in the heck did I get hacked again!? I even switched from using Google Chrome to Firefox for the extra protection.
So I called that phone number (by the way, they have a fax number... should I fax them my issues?) and started dialing different "extensions." I actually got a hold of some peoples voice machines and left them messages. lets see if they even call me back. I just find it odd that a BILLION DOLLAR COMPANY doesnt have a phone support system.
So, what should I do? Give this evil company my money or lose 90% of my clientele?
How are you giving them your money? And how do you know you have been hacked?
ReplyDeleteI don't know chica - I use Chrome too but usually only do FB things on public computers. I would check your home computer with anti-virus and anti-malware because it's happened more than once. So I would assume that then the prob with your computer? But I am not a techie person by any means. I am so sorry that happened again.
ReplyDeleteThat's rotten. Now I'm off to change my password. There are sure a lot of losers out there with nothing better to do besides stick their nose in other people's business. Get a job, you bum hacker! Sorry dear. Good luck.
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